What is DropLokal and how does it work?

DropLokal is a hyperlocal delivery platform that connects local sellers with nearby customers. We provide efficient last-mile delivery services for various types of orders. Sellers can use our app to schedule pickups, and our network of delivery partners ensures timely deliveries within the local area.

How do I get started as a seller on DropLokal?

Please get in touch with us at [email protected] and we will guide you through the onboarding process and provide any necessary training.

What types of businesses can use DropLokal?

DropLokal caters to a wide range of local businesses, including:

  • Restaurants and food outlets
  • Grocery stores
  • Pharmacies
  • Local retail shops
  • E-commerce businesses
  • Milk and dairy product suppliers
If you're unsure whether your business qualifies, please contact our support team for assistance.

How do I schedule a pickup for my orders?

Scheduling a pickup is simple:

  1. Log in to the DropLokal Seller app.
  2. Click on "Schedule Pickup" or "New Order".
  3. Enter the customer's details and order information.
  4. Confirm the pickup request.
Our system will then assign a delivery partner to pick up and deliver your order.

What are the delivery charges, and how are they calculated?

Delivery charges are based on several factors:

  • Distance between pickup and delivery locations
  • Type and size of the order
  • Time of day (peak hours may have different rates)
  • Any special handling requirements
We offer competitive rates and transparent pricing. You can view the exact delivery charge for each order before confirming the pickup. For more detailed pricing information, please contact our sales team.

How does DropLokal ensure the safety and quality of deliveries?

We prioritize the safety and quality of all deliveries through:

  • Rigorous background checks and training for all delivery partners
  • Contactless delivery options
  • Proper handling guidelines for different types of goods
  • Real-time order tracking and notifications
  • Customer feedback system to maintain high service standards
We also provide insurance coverage for orders to give you additional peace of mind.

What happens if a delivery fails or an item is damaged?

In case of delivery issues:

  1. The delivery partner will immediately notify our support team.
  2. We'll contact you (the seller) to inform you of the situation.
  3. For failed deliveries, we offer free return logistics to bring the item back to you.
  4. In case of damaged items, we have a claims process to handle compensation.
  5. Our team will work with you to resolve any issues and ensure customer satisfaction.
We strive to minimize such incidents through our quality control measures.

What kind of customer support does DropLokal provide?

We offer comprehensive support to our sellers:

  • Customer support via phone and email
  • Dedicated account managers for high-volume sellers
  • Regular training sessions and webinars on using the DropLokal platform effectively
  • A knowledge base with helpful articles and FAQs
  • Community forums to connect with other sellers and share best practices
Our goal is to ensure you have all the support you need to succeed on our platform.

How does DropLokal ensure timely deliveries?

DropLokal distributes orders efficiently through local delivery partners.

Can I track my orders in real time?

No, Real time tracking is not available as of now. We notify sellers & end users via SMS & app notifications.