1. Introduction

At DropLokal, operated by VA91 Technologies Pvt Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (droplokal.com) or our last-mile delivery services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal information such as name, email address, phone number, and delivery addresses.
  • Business information for our retail partners, including store locations and contact details.
  • Transaction data, including details about payments and the products or services you have ordered.
  • Usage data, which may include information about how you use our website and services.
  • Location data, when you use our mobile app or allow location services.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our last-mile delivery services.
  • Process and fulfill orders, including coordinating pickups and deliveries.
  • Communicate with you about your orders, account, and our services.
  • Provide customer support and respond to your inquiries.
  • Analyze usage patterns to enhance our website and service offerings.
  • Comply with legal obligations and enforce our terms of service.

4. Information Sharing and Disclosure

We may share your information in the following situations:

  • With delivery partners to facilitate the pickup and delivery of orders.
  • With retail partners to process and fulfill your orders.
  • With service providers who assist us in operating our business (e.g., payment processors, cloud storage providers).
  • In response to a legal request if we believe disclosure is required by law.
  • If we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement various security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls to limit employee access to personal information.
  • Secure data storage facilities and networks.

6. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and update your account information through our website or mobile app.
  • Opt-out of marketing communications while still receiving transactional emails.
  • Request deletion of your account and personal information, subject to our legal obligations.
  • Object to the processing of your personal information in certain circumstances.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]