At DropLokal, we are committed to providing reliable and efficient hyperlocal delivery services. This policy outlines our approach to refunds specifically for delivery fees.

1. Scope of Refunds

As a hyperlocal delivery company, DropLokal's refund policy applies exclusively to delivery fees. We do not process refunds for the items purchased, as these transactions are between the customer and the seller directly.

2. Eligibility for Delivery Fee Refunds

Delivery fee refunds may be issued in the following circumstances:

  • The order was not delivered within the specified timeframe due to reasons within DropLokal's control
  • The order was cancelled before the delivery process began
  • The delivery was not completed due to an error on DropLokal's part
  • The delivery person was unable to locate the provided address and made no attempt to contact the customer

3. Non-Refundable Scenarios

Delivery fees are generally non-refundable in the following cases:

  • The customer provided an incorrect or incomplete delivery address
  • The customer was unavailable to receive the delivery during the specified time window
  • The order was cancelled after the delivery process had begun
  • Force majeure events (e.g., severe weather conditions, natural disasters) that prevent timely delivery

4. Refund Process

To request a delivery fee refund:

  1. Contact our customer support team ([email protected]) within 24 hours of the scheduled delivery time
  2. Provide your order number and reason for the refund request
  3. Our team will review your request and may ask for additional information
  4. If approved, the refund will be processed within 5-7 business days

5. Refund Methods

Refunds will be issued using the original payment method used for the delivery fee.

6. Partial Refunds

In some cases, DropLokal may offer partial refunds of the delivery fee if there were minor issues with the delivery service that did not entirely prevent the order from being fulfilled.

7. Repeated Refund Requests

DropLokal reserves the right to investigate accounts with an unusually high number of refund requests and may limit or suspend delivery services to these accounts if necessary.

8. Disputes

In case of any disputes regarding delivery fee refunds, DropLokal management will make the final decision after thoroughly reviewing the case.

9. Policy Changes

DropLokal reserves the right to modify this delivery fee refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions about our delivery fee refund policy, please contact our customer support team ([email protected]).