1. Acceptance of Terms
By accessing and using the DropLokal website (droplokal.com) and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
2. Description of Service
DropLokal, operated by VA91 Technologies Pvt Ltd, provides last-mile delivery services for local retail outlets, restaurants, food suppliers, eCommerce platforms, and D2C brands. Our services include order pickup, delivery, and related logistics support.
3. User Accounts
To use certain features of our service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Use of the Service
You agree to use the DropLokal service for lawful purposes only. Prohibited activities include, but are not limited to:
- Using the service to transmit illegal, harmful, or offensive content
- Attempting to interfere with or disrupt the service or its associated servers and networks
- Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity
- Using the service for any fraudulent or unlawful purpose
5. Intellectual Property
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the DropLokal website and mobile application are protected under applicable copyrights, trademarks, and other proprietary rights. Copying, redistributing, use or publication by you of any such matters or any part of the service, except as allowed by these Terms of Use, is strictly prohibited.
6. Payment and Fees
Fees for our services are as quoted on our website or as agreed upon in writing. We reserve the right to change our fees at any time. You agree to pay all charges at the prices then in effect for your purchases. You also agree to pay all applicable taxes and shipping charges, if any.
7. Delivery and Order Fulfillment
DropLokal will make every effort to deliver orders within the estimated timeframe. However, we are not responsible for delays outside our control, such as extreme weather conditions, traffic disruptions, or issues at the pickup location. In case of significant delays, we will attempt to notify the customer.
8. Cancellation and Refund Policy
Cancellation of orders is subject to our cancellation policy, which may vary depending on the stage of order fulfillment. Refunds, if applicable, will be processed according to our refund policy. Please refer to our separate Cancellation and Refund Policy for more details.
9. Disclaimer of Warranties
The DropLokal service is provided on an "as is" and "as available" basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers, or its content are free of computer viruses or similar contamination or destructive features.
10. Limitation of Liability
VA91 Technologies Pvt Ltd and DropLokal shall not be liable for any damages whatsoever, and in particular shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to the website or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise.
11. Indemnification
You agree to indemnify, defend, and hold harmless VA91 Technologies Pvt Ltd, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses relating to or arising out of your use of the DropLokal service or your violation of these Terms of Use.
12. Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of India. Any dispute arising under these Terms of Use shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh.
13. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Please check this page periodically for changes. Your continued use of the service following the posting of changes to these terms will mean you accept those changes.
14. Contact Information
If you have any questions about these Terms of Use, please contact us at [email protected]